This document provides information about our website and our audio advertising technology platform (“Dashboard”, “UI”, “Audiohook Platform”) which enables our clients to buy audio advertising, and then describes our policies about data collection and use. It also provides information on the type of data we collect and utilize when serving ads to individuals.
Audiohook supports empowering you to make informed decisions about the type of audio advertisements that are delivered to you, and, as such, we are providing you the opportunity to opt out of the tailored ads delivered to you by Audiohook based on your interests, internet activity (including but not limited to web browsers and mobile apps.
You can opt out by visiting Audiohook.com/optout (note this needs to have a field to enter your MAID and hashed email). If our systems detects that your device is located in the European Economic Area, we will treat that opt-out as a request for Audiohook to cease processing your personal data.
Audiohook provides tools for advertisers, or media buyers, to purchase and execute audio advertising campaigns. To accomplish these goals, Audiohook collects pseudonymous information from internet connected devices and supplements that information with data from third parties. Advertisers and media buyers use Audiohook to engage in a variety of advertising techniques, including interest-based advertising, real-time (programmatic) advertising, contextual, and location-based advertising. Audiohook also provides buyers other tools, like the ability to measure how effective their ads were, designed to make the buying of audio advertisements seamless.
Audiohook is designed to use certain types of data. It includes data generated through Audiohook as well as data clients receive from other sources and then use with Audiohook, or that they buy through Audiohook. This may include pseudonymous information about Internet users’ browsers and devices, such as:
We use the information we collect to serve targeted ads to individuals.
More specifically, the platform enables our users to use this information to:
In order to use this information as described above, we may need to transfer that information to third party partners, and such transfer may be considered a sale of data in California.
Audiohook stores this data for up to 365 days. Our systems typically reset the retention period each time we encounter the same user.
Audiohook uses web pixels, mobile SDKs, tags and other technology to collect data associated with particular devices or web browsers. Customers then use this data within Audiohook to enhance and refine audio advertising campaigns.
We use any information provided by Audiohook or Audiohook Platform advertising customers for the following service-related purposes:
If you no longer wish to receive our promotional communications, you may unsubscribe by following the instructions included in each communication.
Through our partners, we use web beacons in our HTML-based emails to let us know which emails recipients have opened. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns.
Supplementation of Information: In order to provide certain services to you, we may supplement the personal information you submit to us with information from third party sources, for example, in connection with credit decisions and verification of any information provided.
In addition to running our website, which is discussed below, we collect certain information as part of running our business. We maintain contact records of business partners, service providers and customers. We provide some of them to login to our systems to view reports and as such will process their email addresses and passwords to enable the login. We also obtain billing and payment information from them so we can collect payment for our services. We only use this information for the purpose it is collected and don’t sell this information.
We collect usage data about you whenever you interact with our website. This may include which of our pages you visit, what you click on, when you performed those actions, and so on. Additionally, like most websites today, our web servers keep log files that record data each time a device accesses those servers. The log files contain data about the nature of each access, including originating IP addresses. We collect data from the device and application you use to access our services, such as your IP address and browser type. We may also infer your geographic location based on your IP address. If you arrive at our website from an external source (such as a link on another website or in an email), we record information about the source that referred you to us. We use third party tracking services that employ cookies and page tags (also known as web beacons) to collect pseudonymous data about visitors to our websites and their collection of data may constitute a sale under California law. This data includes usage and user statistics, but not personally identifiable information.
Yes. “Cookies” are pieces of information (actually, alphanumeric identifiers) generated by web servers, and stored on your web browser for future access. Cookies cannot view or retrieve data from other cookies, nor can they capture files or data stored on your computer. We do not link the information that we store in cookies to any information that may be used to ascertain your real world identity. We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your web browser’s “help” file. We set a persistent cookie to store your passwords, so you don’t have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site. If you reject cookies, you may still use our site, but your ability to use some areas of our site will be limited. For more information on cookies, see: http://www.allaboutcookies.org/faqs/cookie-file.html
You have the right to access, update, and correct inaccuracies in certain information in our custody and control, subject to certain exceptions prescribed by law. You may request access, updating and corrections of inaccuracies in the personal information we have in our custody or control by emailing us at firstname.lastname@example.org. We may request certain personal information for the purposes of verifying your identity when requesting access to or correction of your personal information records. If your personally identifiable information changes, or if you no longer desire our Service, you may correct, update, delete or deactivate it by emailing us at email@example.com. EU and California data subjects may be entitled to additional rights as described below.
Yes, the portions of our website (and our other services) that handle sensitive confidential information are secure. We are committed to maintaining the security of your information and have measures in place to protect against the loss, misuse, and alteration of the information under our control. We employ industry-standard techniques to protect our systems from intrusion by unauthorized individuals. Our data center utilizes state-of-the-art physical security measures to prevent unauthorized access to the facility. In addition, all information is stored in a secure location behind firewalls and other sophisticated security systems with limited (need-to-know) administrative access. All provider employees who have access to, or are associated with, the processing of personal information are contractually obligated to respect the confidentiality of your information and abide by the privacy standards we have established. Please be aware that no security measures are perfect or impenetrable. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Audiohook may transfer data processed by our Platform to our advertisers, their ad agencies or their data management platforms and such transfers may constitute a sale of data under California law. As described above, Audiohook may share information with trusted third-party agents such as billing and payment processing vendors and hosting providers for the Audiohook website and DSP. These third-party contractors are prohibited from using the information for purposes other than performing services for Audiohook. Other third-party service providers used by Audiohook include: a) cloud computer, data storage and file storage providers, b) email marketing providers, c) website and b2b sales analytics providers, d) customer relationship management, contact database vendors, data hygiene vendors, survey vendors and project management software providers, e) customer billing systems partners, f) login authentication providers to ensure that the logins to our systems are working efficiently, g) social media platforms for advertising and marketing purposes, h) outsourced computer programmers helping ensure our systems are operating properly, i) auditing, debugging and security vendors. These agents work on our behalf and use data only as directed by us, provided that such third party agents provide at least the same level of privacy protection as we do.
The above notwithstanding, we may disclose any of the information we collect when we believe that we have a legal obligation to do so or to protect the safety, property or rights of Audiohook or of any third party. For example, we may disclose any of the above in order to (i) protect our rights and/or comply with a judicial proceeding, court order, or legal process served, (ii) for law enforcement or national security purposes including sharing data of EU and Swiss individuals in response to lawful requests from public authorities to meet national security and law enforcement requirements, or (iii) protect or defend our proprietary rights.
Audiohook is responsible for the processing of personal information it receives under the Privacy Shield and subsequently transfers to a third-party acting as an agent on its behalf. Audiohook shall remain liable under the Privacy Shield principles if its agent process such personal information in a manner inconsistent with the Privacy Shield principles, unless the organization proves that it is not responsible for the event giving rise to the damage.
We will also provide an EU or Swiss individual with opt-out or opt-in choice before we share their personal data with third parties other than our agents, or before we use it for a purpose other than which it was originally collected or subsequently authorized. If you’re located in the EU or Switzerland and seek to limit the use and disclosure of your information, please submit a written request to firstname.lastname@example.org.
In the event that Audiohook (or its parent or subsidiary companies) goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via prominent notice on our site for 30 days of any such change in ownership or control of your personal information.
This site may contain links to other sites that are not owned or controlled by Audiohook. We are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site, and to read the privacy statements of each and every site that collects personally identifiable information. This privacy statement applies only to information collected by Audiohook.
Effective January 1, 2020, the California Consumer Privacy Act (CCPA) provides additional privacy protections for California data subjects and users, including: a) the right to see what personal information we have about you, your computer or device (the right to know), b) the right to delete the personal information we have about you, your computer or device (the right to delete) and c) the right to opt-out of the sale of personal information about you, your computer or device to certain third parties (the right to opt-out from sales of your personal information). We do not discriminate against you if you exercise any of the above rights. Moreover, we may not be able to honor a right if doing so would violate applicable law.
If you are a Customer or partner of Audiohook and have questions about your ability to see the data used to login to our systems, we ask that you direct your question to the person that owns the business relationship.
If you would like to exercise your Right to Know or Right to Delete, you may do so by calling 844-784-5263. As a California data subject, if you make a subject access request as set out in this policy, you are entitled to see and delete the personal information that we have about you. We will confirm your request within 10 days and make a good faith attempt to fulfill your request within 45 days.
We may take reasonable steps to verify your request. We will fulfill requests we are able to verify so long as we are not prohibited from doing so by applicable law and/or the information is not essential for us for billing, fraud prevention or security purposes. We will share our reason(s) for denying your request in the event that we are unable to fulfill your request. You may make an access or deletion request via an authorized agent by having such agent follow the process below. Please note that we will request any authorized agent demonstrate that they have been authorized by you to make a request on your behalf. And we will attempt to verify your request. We require any authorized agents to provide us with contact details such as an email address and phone number so that we may ensure a timely response.
The CCPA defines personal information broadly and as such, it includes pseudonymous identifiers such as cookie IDs and mobile advertising IDs. Under the CCPA, your request to see the personal information that we have about you may include: (1) specific pieces of personal information that we may have about you; (2) categories of personal information we have collected about you; (3) categories of sources from which the personal information is collected; (4) categories of personal information that we sold or disclosed for a business purpose about you; (5) categories of third parties to whom the personal information was sold or disclosed for a business purpose under the CCPA; and (6) the business or commercial purpose for collecting or selling personal information.
If you are a California resident, you are also entitled to opt-out of sales of your personal information by Audiohook to third parties.
The General Data Privacy Regulation (“GDPR”) affords additional rights to EU data subjects. Those rights include the right to complain to EU Supervisory Authorities and the right to access, correct, port to another party and delete certain personal data processed by Audiohook.
With respect to EU data subjects, personal data includes pseudonymous information such as an IP address, a mobile advertising ID or a cookie ID. Where Audiohook is a controller of data (e.g., via our Audiohook DSP), the legal basis will be both legitimate interest and consent depending on the type of information subject to processing and the information we receive from upstream partners. Where we rely upon legitimate interest, we have assessed the processing is not high risk and will not violate fundamental human rights of EU data subjects.
Where Audiohook receives from an EU data subject a request to cease processing of data via one of the choice mechanisms listed above, Audiohook will stop all data processing with respect to the opted out browser or device unless such processing is required by law.
If you’re an EU data subject and believe Audiohook is processing your pseudonymous information (e.g., Audiohook cookie ID or mobile advertising ID) or your contact information (e.g., email address, telephone number) and you wish to exercise your right to access, delete, port or remove such information, please send an email to email@example.com and we will respond to your request within 30 days.
With respect to personal data received or transferred pursuant to the Privacy Shield Frameworks, Audiohook is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission.
In compliance with the Privacy Shield Principles, Audiohook commits to resolve complaints about your privacy and our collection or use of your personal information transferred to the United States pursuant to Privacy Shield. European Union and Swiss individuals with Privacy Shield inquiries or complaints should contact firstname.lastname@example.org.
Alternatively, you may contact us at the address below:
2036 Lincoln Ave, STE 101
Ogden, UT 84401